At lulubet, we believe gaming should always be fun — never a source of stress or harm. This page outlines the tools, resources, and policies we have in place to keep every Filipino player safe.
Minimum Age Requirement
Under Philippine law and PAGCOR regulations, you must be at least 21 years old to register and play at lulubet. This is a strict, non-negotiable requirement — no exceptions.
lulubet enforces a rigorous age verification process for every new player. When you register, you will be required to submit a valid government-issued ID — such as a PhilSys National ID, passport, driver's license, or SSS/GSIS card — to confirm that you are 21 years of age or older.
Accounts that cannot be verified as belonging to a person aged 21 or above will be immediately suspended. Any deposits made by an underage player will be returned in full, less any amounts already wagered, in accordance with our Terms & Conditions.
If you are a parent or guardian and you believe a minor in your household has accessed the lulubet Platform, please contact our support team immediately. We also strongly recommend using parental control software to restrict access to online gaming sites for minors.
Must be 21 years or older to play. Gambling is addictive. Know when to stop.
lulubet gives every player full control over their gaming activity. These tools are available 24/7 in your account settings — free of charge, no questions asked.
Problem gambling can affect anyone — regardless of age, income, or background. It often develops gradually, and many players don't realize there's an issue until it has already impacted their finances, relationships, or mental health. Here are some warning signs to watch out for:
Spending more money on gambling than you can afford to lose, or borrowing money to fund your gaming sessions.
Chasing losses — continuing to play in an attempt to win back money you have already lost.
Feeling restless, irritable, or anxious when you are not gambling, or when you try to cut down.
Neglecting work, school, family, or social obligations because of time or money spent on gambling.
Hiding your gambling activity from family members or lying about how much time or money you spend on it.
Using gambling as a way to escape problems, relieve stress, or cope with feelings of depression or anxiety.
If you recognize any of the warning signs above in yourself or someone you know, please reach out for help. You are not alone — problem gambling is a recognized condition, and effective support is available in the Philippines.
lulubet Support: Our responsible gaming team is available 24/7 via live chat. If you need to activate self-exclusion, set limits, or simply talk to someone, our team is here to help — no judgment, complete confidentiality.
lulubet also encourages players to seek support from professional organizations. In the Philippines, the following resources are available for problem gambling support:
Gambling is addictive. Know when to stop. Help is always available.
Requesting self-exclusion is simple and takes less than 5 minutes. Here's how to do it step by step.
Once self-exclusion is activated, it cannot be reversed before the chosen period ends. All pending withdrawals will be processed normally. lulubet will also stop sending you all promotional and marketing communications for the duration of your exclusion.
Answer these questions honestly to get a sense of your current relationship with gambling. This is not a diagnostic tool — it is simply a starting point for reflection.
If you answered "Sometimes" or "Often" to any of the above, we encourage you to use lulubet's responsible gaming tools or speak with a professional counselor. Remember: Gambling is addictive. Know when to stop.
lulubet is committed to providing a safe, fair, and enjoyable gaming environment for every Filipino player. Use our responsible gaming tools, set your limits, and enjoy the thrill — responsibly.
21+ only. Gambling is addictive. Know when to stop.